Payment Policy

 To ensure a smooth and transparent billing process, the following payment policy applies to all clients of Neuma Counselling & Clinical Services. 

Therapy Payment Processing

Payment for therapy sessions is due in full on the day of your appointment. Parents and caregivers are asked to make payment at drop off, before the session begins, as many are not present at collection and clinicians are unable to wait with young people after their appointment for payment to be made.

Invoices issued for off‑site school sessions, reports, or additional clinical work have 7‑day payment terms, as stated on each invoice. All outstanding invoices must be paid in full before new appointments can proceed.

Outstanding Invoices

All previous invoices must be paid in full before any future therapy or other appointments can proceed. If an account remains unpaid, future sessions may be placed on hold until the balance is settled.

A minimum of 48 hours’ notice is required for any cancellation or rescheduling of appointments. This allows enough time for the appointment to be offered to another client and supports continued access to care for others in the community.

Cancellations made with less than 48 hours’ notice, and non‑attendances, will be charged the full session fee, as this time has been reserved specifically for you and cannot be rebooked at short notice.

You will receive an automated SMS reminder of your appointment time and date. This is a courtesy only and should not be relied upon to avoid cancellation fees.